In business customer loyalty should be the heartbeat of any organisation, and such allegiance is driven primarily by the business culture, so how does any business leader know they have the right culture in place? One of the UK’s leading and best-known customer service enthusiasts says there are eight fundamental elements to creating the right culture and it involves encouraging employees to help shape and develop it and not feel disconnected, be dictated to or be expected to find it by accident. https://bit.ly/2zVmv1K