Davenports Accountancy

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Credit Control Services, Bury Manchester

You did the work. We’ll help you get paid.

 

Outstanding invoices can put unnecessary pressure on your cash flow and take up valuable time. At Davenports Accountancy, our Credit Control service gives you a professional, consistent way to follow up overdue payments while protecting the relationships you have built with your customers.

 

We can act as an extension of your team, manage the process on your behalf or support your existing finance function with a structured approach to chasing debt.

Contact Us Today To Get Started

    Calculator and financial documents used for credit control and aged debt review

    Why Credit Control Matters

    Strong sales do not automatically mean strong cash flow. If customers are slow to pay, the money your business has already earned can remain tied up in unpaid invoices while your own costs continue to fall due.

     

    A consistent credit control process helps reduce overdue balances, improves visibility over what is owed and gives customers clear expectations around payment.

     

    We help you establish a practical process that fits your business, your payment terms and the way you want your customers to be approached.

    What Our Clients Say

    Get in touch today….

    If overdue invoices are taking up too much of your time, we can put a structured credit control process in place and help you stay on top of what is owed.

    Let's Begin

    Our Credit Control Services Include

    • Regular chasing of unpaid invoices by email, phone or letter
    • Custom chase cycles built around your payment terms
    • Integration with Xero, QuickBooks or Sage for up-to-date records
    • Professional follow-up carried out under your name or ours
    • Aged debt reporting and overdue account alerts
    • Advice on payment terms, credit limits and debtor risk
    • Escalation guidance where formal recovery or mediation may be appropriate

    The service can be fully outsourced or used alongside your existing team, depending on how much support you need.

    How It Works

    1. We agree the approach. You choose the tone and escalation level that suits your business and customer relationships.
    2. We get the information. You provide your invoice and customer details, or we work from your accounting software where appropriate.
    3. We follow up consistently. Overdue balances are chased according to the agreed schedule.
    4. We keep you informed. You receive updates, aged debt information and visibility over payments and outstanding accounts.

    You stay informed without having to spend your time making every follow-up call yourself.

    Reviewing invoices and payment figures as part of credit control

    Why Choose Davenports for Credit Control?

    Chasing payment can be uncomfortable, particularly when you value the relationship with the customer. We bring structure, consistency and an independent voice to the process without making every conversation confrontational.

     

    We can operate as your outsourced credit control department or work alongside your own finance team. The frequency, tone and escalation process can all be tailored around your business.

     

    Because our credit control support sits alongside bookkeeping and wider finance services, we can also help you understand the bigger cash-flow picture rather than looking at individual overdue invoices in isolation.

    Who Is Credit Control Support For?

    • Directors and business owners who do not have time to chase overdue invoices
    • Businesses with growing aged debt or consistently slow-paying customers
    • Companies moving from manual invoicing to cloud accounting systems
    • Growing businesses that need a more formal collections process
    • Finance teams that need additional support during busy periods

    FAQs


    Can you chase customers on our behalf?

    Yes. We can contact customers on your behalf using an agreed tone and process, either presenting ourselves as part of your finance function or as Davenports, depending on what suits your business.


    Will credit control damage customer relationships?

    A professional credit control process should be firm without being unnecessarily confrontational. We agree the tone with you in advance and can start with friendly reminders before escalating where appropriate.


    Can you work with our accounting software?

    Yes. Where access and integrations allow, we can work with cloud accounting systems such as Xero, QuickBooks and Sage so overdue balances and payments can be monitored more efficiently.


    Can we outsource all of our credit control?

    Yes. The service can be fully outsourced, or we can work alongside your existing finance or administration team and focus on specific accounts, age bands or stages of the chase process.


    What happens if a customer still does not pay?

    If normal credit control activity is unsuccessful, we can help you assess the next step and, where appropriate, discuss referral for formal debt recovery, legal action or mediation. Any escalation would be agreed with you first.


    What do you need to get started?

    An aged debt report, copies of the relevant invoices and details of your normal payment terms are usually a good starting point. We can then agree the chase process, frequency and communication style with you.


    Let’s Get You Paid

    Book a Credit Control consultation or send us your latest aged debt report and we can discuss how to turn overdue invoices into a more predictable cash-flow process.

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